[PC] Missing Bundle

Discussion in 'Bugs/Issues' started by CazG, Nov 29, 2015.

  1. CazG

    CazG Member

    Argh... Was purchasing Captain bundle when my computer froze. Money's come out of account but haven't seen the promised 10 Captains. What's the next step for me to take? Can anyone help please?
     
    CazG, Nov 29, 2015
    #1
  2. JADES

    JADES Well-Known Member

    Contact support here> http://support.kanoapps.com/
     
    JADES, Nov 29, 2015
    #2
    mi7ch and Kirsten like this.
  3. CazG

    CazG Member

    Thanks Jades. :) Will do
     
    CazG, Nov 29, 2015
    #3
    mi7ch and Kirsten like this.
  4. CazG

    CazG Member

    36hrs and no response as yet.. :(
     
    CazG, Dec 1, 2015
    #4
  5. AXXO

    AXXO Well-Known Member

    Because it's the weekend. they will get back asap. stay patient :)
     
    AXXO, Dec 1, 2015
    #5
    mi7ch likes this.
  6. CazG

    CazG Member

    Thank you KANO. All has been fixed with thanks!! :D
     
    CazG, Dec 3, 2015
    #6
  7. Kirsten

    Kirsten Well-Known Member

    Ya gotta remember there are 4 games and 4 platforms and many tickets , I believe they get to them in the order that they come in, , well that is their plan. usually within 24 to maybe36/ 48 hours during the week, ( approximately :) ( and not during the weekends, and or holidays)
     
    Kirsten, Dec 3, 2015
    #7
    CazG likes this.
  8. CazG

    CazG Member

    Looks like they were also busy with new Flash Events and New RAID. Wouldn't want their job atm. :)
     
    CazG, Dec 10, 2015
    #8

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