[LCN] LCN War 12-28-2018 Lag Issues

Discussion in 'Bugs/Issues' started by drrobert1, Dec 28, 2018.

  1. drrobert1

    drrobert1 Member

    All actions are showing up with server lagging.
    This is unacceptable when attacking in syndicate war
    Davina890 and GATMAN like this.

    GATMAN Active Member

    502&504 GATEWAY TIME OUT ISSUES. Time to fire your host(s)
    Davina890 likes this.
  3. Kirsten

    Kirsten Well-Known Member

    All games are affected, even from the phone this is really bad
    Davina890 likes this.
  4. Starmaster

    Starmaster Member

    It has been failing to respond, the raid collecting goes to a bad link, and now it all crashed. Something went terribly wrong.
  5. Dollerz

    Dollerz Administrator

    Hey guys,
    (Response from another thread, but pertains to this thread)
    Thank you for your concern and letting us know about the lag. We are experiencing some database lag at the moment and are working hard to fix this ASAP. I'll provide an update shortly. I appreciate everybody's patience!
    Davina890 likes this.
  6. Starmaster

    Starmaster Member

    Now the raid rewards link that didn't work has vanished and still no access to raids at all.
  7. Dollerz

    Dollerz Administrator

    Hello everybody!

    Thank you so much for your patience regarding the lag our games experienced this afternoon. Here's the long and the sort of it.

    The issue was caused by the end of the Raid Event on Mob Wars: LCN. Since this was our biggest Raid Event ever, with a lot of boss opens and kills, this caused an error that was undetected by our team previously. While we're thrilled at the reception of the Raid this season, we're very sorry at the problems this caused!

    Thanks to our player base, the team was quickly alerted and began working immediately on a resolution. However, since the problem wasn't immediately obvious, it did take our developers some time to track down what was causing it and what solution needed to be implemented.

    The good news is that it's since been fixed and going forward we won't have this raid related error occur in the future.

    Thank you all very much for your patience. We apologize for the downtime and any inconvenience you may have experienced.

    For any further questions, please hit up the support team at support.kanoapps.com

    Have a great weekend!
  8. Davina890

    Davina890 New Member

    The issue has not been resolved as it is happening with SW as well as doing daily task. Extremely discouraging!
  9. Davina890

    Davina890 New Member

    This is what happens - see attahment

    Attached Files:

  10. Smack

    Smack Kano Krusader

    Thanks for the heads up. I'll check with team to see if we've had any performance related problems over the weekend. No doubt you were seeing some lag when you took the screenshot.

    Having said that on Dec 28th we had a very specific issue with some of our servers that has since been caught and corrected which is what @Dollerz was referring to in his post above.
  11. TomcaT

    TomcaT Member

    Wednesday January 16, 2019 @ approx Midnight EST , LCN will not load on Kanoplay.com or Facebook ??
    I cannot log into support either to submit a ticket ......
  12. Philby

    Philby New Member

    Same, not working on mobile version, Facebook or Kanoplay - not responding Wed. 16 January 2019 @ 19:52 AEDT (that's Australia time...). Just when I want to do my dailies...
    TomcaT likes this.
  13. Dollerz

    Dollerz Administrator

    Hi guys,
    I'm not seeing any errors on my end - is the game working for you now?

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