Some troubling reports to be reading here. Like @Kirsten said, it's not our group and we don't control it at all, and we also don't have time to monitor it to catch all the posts with tickets and investigations we've got to do. The idea of joining these groups (I'm in quite a few) is to be able to reach players where they are and where they find it easy to reach us; I think we used to have official fan groups in the past, but they weren't very popular so we didn't keep them up. If you guys want to start your own group to help new players, I'm sure both they and us would appreciate your help! Re: admissions of alt use, for one thing Facebook now assigns unique IDs for apps, so it's sometimes tough to nail down a player in-game just via their Facebook profile unless they have a public email or post their game name or ID. If these folks have mentioned their actual game accounts to you and you'd like to report them so we can investigate, we'd appreciate that. In the past you could look up a player's ID easily, but Facebook is trying to add more protection around that now. Regardless though, we do look for account sharing and stuff like that when we see admissions, and if we can verify it's actually happening through our own tools, we step in. I think it's only fair to make sure we have hard evidence on it before banning someone's account. That abuse of the referral system, basically if a player has B and C accounts we'd be able to detect that whether they were referred by another player or not. There are ways people try to circumvent our detection systems, but we're always working on improving them to avoid that. We're certainly happy to look into anyone you guys find suspicious, and we're doing our own proactive searches too to vet people who are using the referral system. I promise this is a serious issue for us, guys. It's something we discussed a lot before rolling out the Referrals system and something we're always working to combat and improve. Nobody wants the game to be full of alt accounts, I don't think's fun or good for business.