[LCN] Current Latency Issues

Hey all,

Quick update here, we have been tracking latency issues since about 10 pm Pacific last night.

I will skip the technical details for now, but our network team has been working to keep the game up since yesterday evening. Unfortunately problems like this aren't as easy as make more servers, so the issue is ongoing.

Updates will be posted here as they come in, along with an ETA as to when we expect the game back up once we have it. We appreciate your patience while we work on this.

Just a head's up, this thread will not be open to replies so my updates do not get lost in the mix. Feel free to open up a separate thread if you want.

 

Update: We've made some fixes to our database, which was the root of the issue. We aren't out of the woods yet, but this will improve performance. We're still working on it and monitoring and will continue to provide updates as they come.

 

Update: Our team continues to work on the issues and we've made some good headway. There have been some hiccups but we're showing better response times in the game.

With some good news must come some bad, and the bad news is that we're looking at this problem lasting throughout the evening and into tomorrow morning at this point. We're definitely not thrilled with this and how long it's been taking, so we can only imagine how you guys feel. We'll continue to improve performance where we can.

Thanks for your continued patience while we keep working on this. Once we have more news we'll let you know.

 

Update: Thanks again for your support and patience while we work on this, folks. As of this morning you might still notice the odd refresh but the problem should be mostly fixed.

We've working on more improvement and optimizations today and will be continuing to work and monitor over the weekend. Let us know in the forums or Support if you notice things getting better or worse.

 

Update: Progress on fixing this issue was made over the weekend but unfortunately there are still some players noticing continuing latency in some cases. Things are smoother than they were last week but still not up to a level that we consider acceptable.

We're still working on it and will be performing some further optimizations today. This could result in some more frequent occurrences of latency but we'll be on top of them to stamp them down as they come.

Thanks again very much for your patience while we fix this. Further updates will be placed here as they come and if you notice anything strange please let us know here or in Support.

 

Update: I have some unreserved good news for you folks today. We've moved over to a different hardware setup for the database and over the past hour or so we're showing improved performance across the boards. In fact, it's faster than we were before the latency issues started last week.

We're not 100% confident in sending the "all clear" but things are looking good! We'll still be looking over the logs and tuning things up, but if you see any more latency, definitely let us know.