As I'm sure you're aware by now, Myspace is discontinuing support for games. You can read their announcement here, but keep in mind that this is being updated by Myspace continually as we work with them to clarify some aspects of their announcement regarding Kano. The support information that they have for us is currently incorrect. For all support related inquiries please visit our support site, but remember that questions about transfers can not be addressed at this time. Update: Myspace has now added the correct Support links on their announcement page.
Unfortunately, we are just as surprised as you are as Myspace did not notify us ahead of time. We are communicating with Myspace and when we have more concrete information we will let you know. This is a distressing situation for all of us and we will update you when we have a clearer picture of what's happening.
There is currently no time frame for the removal of games from Myspace, but we think it's best to get a jump on this. We've been through a similar circumstance with Hi5 a year ago and have learned a lot from that. Rest assured that we are working on a variety of options for our players although we don't have any specifics to share with you at this time.
To that end, we will have a questionnaire we'd like players to fill out and you will be able to find that link in-game when it is available. Please take the time to answer this as it will assist us in formulating a plan going forward. It's very important to have a current email linked to your player ID, so make sure that you update this information when you can.
I just want to stress that we absolutely appreciate the kind of frustration that this is causing for you guys and we want you to understand that we here at Kano are doing what we can to make this as smooth an operation as possible. We will be working on this non-stop and we should have something more for you this afternoon. Keep your eyes on the forums and any links posted in-game for further information.
Update 2: Our team has met several times today about this issue, and is focused on figuring something out for our excellent Myspace players. We are currently looking into a variety of options that would allow Myspace players to enjoy their game in some capacity on another network. We have unfortunately not heard anything from Myspace yet, but will update you all as soon we know anything more or have any kind of timeline for the shutdown.
Update 3: New section with links has been added to the bottom of each game there is a link "Click here to update your information" us that to give us some more info and to make sure we have your correct email if we have it already or to give us it so that we can follow-up!
Update 4: Please read the latest here!
Last edited by a moderator: Jun 7, 2013