XP issues with the latest Battle Arena

Hey guys, we've seen a ton of posts about XP payouts changing in the arena, so I wanted you all to know we're looking into this for you. We have not intentionally changed anything since the previous arena, so if the rewards are wonky it might be a bug or other issue, which we'll look into.
Thanks in advance for your patience while we look into this. Again, we have not intentionally restructured how XP is given out in the arena, and are looking into what could be a possible issue.

UPDATE: After looking into this, we can see that there was a bug with how experience was being rewarded in the arena in certain circumstances. The bug has now been fixed, and we apologize for any inconvenience this may have caused.

Fortunately, this bug only affected attacks that had specific results, and many players will have been unaffected by it. Because this bug didn't affect all players, we are unfortunately unable to automatically reward xp to players affected by the bug. However, if you believe you were affected by it please send a message through Support so we can take a look into your account.

Also, I wanted to quickly address a theme I've noticed in the threads surrounding this issue. A number of players have expressed concerns that this bug was an intentional change designed to squeeze value out of the arena by reducing player rewards. We wanted to remind players that the Arena was designed as a fun and engaging feature for players, and that changing our carefully-designed reward structure in a way that doesn't benefit players would be both pointless and counter-productive. We value our players, and appreciate that you enjoy the Battle Arena. We have no intention of making any changes that don't either improve the experience or make it more secure.

We appreciate everyone's patience while we looked into this, and again, if you feel you were affected by the bug please send a message through to Support.

 

PLEASEE
explain how you can yet again say it didnt affect all people ...is there just the chosen few ...
last arena i did 61 thousand attacks and got 18 levels

this arena ..
Attacks 52,218
Kills 63
Wins 51,394
Losses 7,155
Biggest Attack 1,439,516 damage

5 levels and its not just me ..so prehaps you can expalin the imbalance ??????
posted in fb chat so all can see ..many wont bother to come to forum as its seen as a waste of time ..you deleted the last post

 

@So What As I mentioned above, please send a message through Support so we can take a look into your account. If other players are experiencing similar issues, please encourage them to do the same.

As for your deleted post, it was removed because it was a re-post from a closed thread, and wasn't specifically addressing this thread.

 

this is getting ridiclous ..hence no one is bothered ...the reposted thread was about the lack of exp we all were experiencing ..and it was a vaild point...you have already posted ...you cant help anyone who suffered a loss...like its just tough luck...you took their cash for the un in order for them to play...and the bug was all yours..and according to you it was NOT widespread...trying to isolate ppl ..with your non response4 from support is the usual ...pleanty have posted here on the lack of response ...its now just a step to far ...

 

Again, as I mentioned above, because of the nature of the bug we are unable to make an automated fix. Because of this, if a player believes they were affected by the bug, they need to send a message through Support so we can look into their account.

We are very interested in helping players who were negatively affected by this bug, however there's little we can do without a Support ticket. I can see that you've sent in a ticket, and our Support person will look into your account when she gets to your ticket.

 

there doesnt have to be an automated fix for this problem to be resolved, since there was a bug caused by something kano did it should be up to kano to go thru the participants and look into anyone with at least 10k attacks and check the exp ratio compared to previous arenas and adjust it accordingly...anyone under that amount of attacks that feels slighted should send in a ticket (the 10k attack number is just an example as i dont play ZS and am unfamiliar with that arena)

 

I refuse to join the next arena until this is fixed. In the last few arenas I've been finishing in the top thirty but in the last one it just wasn't worth my time.

Next arena how about someone from Kano actually bothers to monitor the situation, is this too much to ask?

 

LOL....why would Kano do that? With the way they want to do it....they wont have to worry about fixing the majority of players accounts that it affected. Most players dont bother to contact support or when and if they do they will meet the new ticketing system which all but insures they will never try to contact support again. Its a win win....for Kano, isnt that all that really matters?

 

Previous Arena
During the Battle Arena you gained 2,635,029 XP!
Attacks 8,440
XP per Attack ratio: 312
Current Bugged Arena
During the Battle Arena you gained 280,701 XP!
Attacks 3,270
XP per Attack ratio: 86

 

come on wonder bread you have got to be able to do better than that.....

i spoke to at least 12 players during arena - all 12 were affected, in fact i havent heard of a single person that was not unaffected
a bug? how come it never surfaced before? you have been running arenas since june 2012 and we have never encountered it, so what did you change cuz...im not buying a bug, this was a code change, which means someone was mucking about in your code

if i was running kano, id hand them their ass
but see thats part of the problem, you dont see this as a big deal, it was a HUGE deal, arena was not worth playing
so i stopped as many others did, the poor fools (and i pity them ) for spending their un on pathetic returns, i dont understand why they kept playing, and fixing the xp return when there is 40 people left in arena.....that is also ridicolous, the 40 final contestants got to enjoy regular xp totals while the people who gave up (cuz it was a waste of time) got nothing and now you think it is an isolated problem and not everyone was affected?

give me a break
6 months of arena was playable, then comes the throttle which pooched a few, then the slowdown (which you claim was unintentional and not targeted) im finding extremely hard to believe, then an xp glitch - also unexplainable. do you take your customers to be stupid? its a valid question, and again i dont expect an answer from you or kano. i worked for a company very recently that had a major vendor that purchased 90-95 percent of their output, and the company used to lie to them whenever we couldnt produce to order, and every time they lied to them, they thought they got away with it, until one day they went to work and found out they no longer had that vendor as a customer. instead of telling them the truth about why they couldnt meet output they gave out the lamest excuses - kinda like im hearing from you on a fairly routine basis now. maybe you will come to your senses and start giving out information instead of blaming a bug, glitch etc etc etc

maybe then i might start playing again instead of doing minimumg gps

see heres where im struggling
a year ago, you said you were working on replayable content, you produced arena which went fairly well until you started mucking around with it and pooched numerous arenas while you reinvented the wheel on trying to determine how many clicks we could do.....

youve teased faction wars, but im confident we will never see it
what other replayable content were you talking about? cuz i havent seen anything in almost a year, your veteran acheivements were promised almost a year ago as well and my level 300 clown boss is 290 levels past the highest achievement, do you knowwhy he is that high? cuz there is absolutely nothing and i mean nothing else to spend stamina on after level 2000, the fight list is a joke, the rivals is almost as bad, sure we get 90 undead fights, and i get 90 fight wins on average in a day, all from undeads, so tell me again where i would spend my stamina? oh thats right pasting bosses 200 levels or more after the highest achievement

again if were running your company, i would be pumping so much content out that people would be complaining they couldnt catch up...
copy and pasting is easy, but apparently you dont even have someone who can do that? instead you copy and past a monthly calendar and issue a few new un items and sit back and think things are well
on other apps i play, the game companies compensate their players when they screw the pooch....
you guys screwed the pooch bad this time, what are you going to do to try to get us to play again?

the ball is in your court, but maybe you just dont care....
is that what im hearing?

id send my stuff into support, but if you just right click on favorites, my account information is at your fingertips, i dont expect an answer
cuz i didnt get one the last time i tried

contacting support? pffft
your not going to do anything about it, so why waste the time?
my 2,436 attacks garnering a whopping 199,628 xp isnt going to change a thing (80+- xp per attack on average)
i stopped playing cuz it blew.....
and you know it

 

kano responded

Sent in a ticket for some BA exp. credit KANO added @2.6 million exp.points to my total for the glitch.I am happy with that.So submit your own support tickedt and KANO will take care of you.

 

if they could make up for my disgust with the arena and my lack of playing i would respond, but i have to say it is the most disgusted i have been and played for but a few minutes because of the lack of xp, and there is no way for them to compensate me on my lack of playing
my attacks this arena 2400 (new all time low)
avg attacks 50-60k

whos to say how many i might have had if the xp hadnt blown, but i certainly wasnt going to continue at the prices they were giving....

 

Honestly.....I think everyone that participated should get all their stamina refunded as well as a lil something something for their wasted time. Its great that at least some will get There XP awarded them (only if they contact Kano, weird because it seems to have affected everyone ). As another poster mentioned, how many took the time to be there for the arena but then quit because of this "bug"? How many players that rely on the rewards and or levels (the reason the arena came into being) didnt get squat because this "bug" made it so they couldnt afford to keep playing? Did Kano not say that their would be leader board and achievements coming soon for the arenas? This particular arena will skew those numbers injustly and some will miss out on their rightful placings/rewards while others will now get something they dont deserve. The only way to remedy is to not count that arena and refund everyone .


I tend to agree with the previous poster who said this was unlikely a bug rather some tinkering by Kano that had an adverse effect elsewhere. I gotta wonder what that tinkering was.....because when Kano dont say anything.....its never worked out well for us. Besides....if they were trying to do something nice.....I guarantee they would have been very transparent about it.....because they're "awesome"

 

@SS0 + HHNF Glad to hear it!

@Polish + Slave I'm sorry to hear that you're unhappy with our solution, however we are doing our best to compensate players affected by the bug. We agree that it was an unfortunate situation, and are looking into ways to minimize bugs like this in the future.

Also, I feel like there's been a lot of negativity tossed around lately, so I thought a few stupid internet pictures might help everyone loosen up. Enjoy!

For the bug:




For awesome upcoming features, like Faction Wars:

 

Posted on: 26 February 2013 01:39 PM <<<< CANT COMPLAIN ABOUT THE FAST TURN AROUND
Hi again Thomasina,

Thanks for contacting us. The developers have been looking into reports of irregularities in the way Experience was rewarded for the most recent Zombie Slayer Arena and did find that the amount of XP earned was reduced under certain conditions.

We have fixed this for next time and apologize for the inconvenience. I have reviewed your account information and awarded 10469772 additional XP to your game based on your actions and the number of levels gained while participating in the Arena.

Thanks for your patience,

Melanie
Zombie Slayer Support

FIRST ....THANKS ...and Yes i mean Thanks

WHILST IVE BEEN THE MOST ....cough..... vocal about the BUG ... a bug is a big bug where money is concerned.

yes you re added what you thought would suffice , its almost there but and Im saying it in a constructive manner
...
the nine levels you threw back left me short on all the exp from levelling had there been no bug ...thats not inconsiderable amount of stamina and energy ...some 14 000 stamina and 10 000 energy , why ? I kept playing as you have reassured us there is always someone online from the kano office that will fix any problems whilst the game is in action ...didnt happen.I trusted what you say and it cost the entire community ,as i tried to reassure them it would be fixed . The cleaver ones walked away.

you DID ADD BACK MY 10 UN for the arena finish ...THANK YOU

But your missing the big picture, the whole arena cost double the normal ....id never have to use so many un to get the 5 levels i got or indeed the 14 your trying to tell me i now have and its something you wont address, despite my best effort s people wont put tickets into your support as previously they got no response and are despondant

HENCE IM SHOWING THEM ...SEND THE TICKET ...MELAINIE IS ON .

its the lack of trust now that has most ppl going away in droves , despite any assurances ...funny pics aside ...thats the real breakdown between the customers and you . Failing to ingore it ...well time will show.

again ..ill repeat thanks for the exp i didn't get last night , but your a long way off assuring us of the ELITEST cost of playing a fact that many belive now cannot be justified.

Thomasina ...

 

how does giving people XP accommodate for a shitty arena?


Okay, lets toss this idea around.

You awarded people the proper XP for the attacks they did, but you did not account for Free stamina, vs paid for stamina.

In the arena, Its quite a few levels before I even have to spend the first 10 UN, because I am prepared. I save XP collects like world bosses, Calender helper keys, boss kill rewards from the previous day, faction season rewards, daily boosts and rewards, sometimes even have a rocket launcher just sitting and waiting for me knock down the last target to get the completion reward.

In the last arena, I needed all that I could save up just to level up 1 time. If the XP was right, I would have easily been able to gain about 4 levels without spending the first UN.

Also, Id like to give you an idea about how it works for me after Ive burned thru my resources. I burn thru my initial 1300 stamina, Refill, continue attacking until Im near my level up, and dump some stamina inot a boss, so I can collect some XP later, and then continue to level up in the arena, trying to land as near 300 remaining stamina as possible, and get my next FREE 1000 stamina and still be on full ammo.

In this last bunk ass arena. If chose to burn up my UN I would need to refill 4 times....

Soak that in for a second.

Regular arena, 1000 free stam, 10un, 1000 free stam, 10 un, 1000 free stam, 10 un, 1000 free stam with Loads of XP to collect later in the bonus rounds for free levels instead of paying 10 un for them (in turn even more free stamina)

Bunk arena, 1000 free stam, 10 un, 10un, 10un, 10un, 1000 free stam, 10un, 10un,10un,10un


How on EARTH do you think that rewarding people the XP per attack is actually compensating?



Now, Even if you did manage to compensate those who played properly, How about those who refused play, or where not able to play because of the bug?

I know of people who do not need Favor points to level in the arena at all because they're XP required to level, and their max stamina. Those people where left stranded, unable to participate in this arena, even tho they have sacrificed their skill points to stamina to be able to do so... Now you've given the idiots that payed for crappy XP all thees levels, and they're left behind. Where you are at, and where your rivals are at is EVERYTHING in this game...

those that where ready and willing to spend UN for the right stamina are left behind in the same way, Now you've awarded those who where willing to spend the UN for poor XP all more of it, and they didnt get their chance to gain. (Leaving those who did spend with unthinkable amounts of more and better attacks available to them)


Its too late now, but the better solution to this arena would have been

step one.
Void the whole thing on the spot, Nobody wins, Everyone gets the reward for placing at however many was left.

Steop two, Call in for support tickets as you Did, but instead of crunching numbers to reward XP... Look at how many levels they did gain, Determine how many UN they would need to spend to reach that in normal arena conditions, and re-emberse the Amount of Extra UN they had to spend.

Restart the arena, after 48 hours of support/reimbursing un, at the same time of day it was supposed to start.


In that. Everone who spent UN to level, got the fair amount of points back, Everyone that didnt get to play, gets another chance without having to wait 2 weeks.


And as far as if it was a bug, or intentional, and then discovered that it wasnt going to work as you planned. I could really care less on those matters, Whats really important, is the XP is returned back to normal.

Now, if it was a bug, You really shouldn't be apologizing for it. A bug means its not your fault right? What you should be apologizing for is the terrible way you decided to compensate people, instead of apologizing for the way we feel about it. honestly, its about the lamest way you could have possibly addressed it. I would have been more satisfied with not compensating anyone at all, for afterall, they did chose to buy the shitty XP... If they didnt want to they didnt have to, The arena could be sitting there with 1200 or so participants ,if nobody decided to refill for the crap XP when it was fixed.

The idiots the bought the crappy XP robbed the folks that sit on hold of their arena... why compensate them? They bought the crap XP let them keep it

 

i think eraser one upped me with that post, cuz his is spot on whereas mine had a few holes....

 

Think I'd already explained the loss of stamina and energy.. Thanks thou eraser.....

 

thanks kano, fixed me right up 10un plus 7 more level, i dont feel f..ked anymore..

 

Maybe they could do a half ass compensation on my end. Compensate me for the 8k attacks i was able to get before running out of stamina, and resources to level. Without the shitty xp I would've gained at least 50 levels and had over 50k attacks.