[ZS] Kano not offering full service

So tell me this, why is it that you guys have given him 24 hour game bans before, all after someone falsely reported him for having multiple accounts?

 

The new support people have to be the worst customer service oriented people I have ever dealt with. They just dont give a ****. Melissa would at least listen or acknowledge us that department needs to be looked at.

 

Unfortunately due to privacy reasons I can't discuss actions or conversations between Support and another player.

I'm sorry you feel that way; since I work with the Support staff on a daily basis I feel that the opposite is true however I might be slightly biased. I will pass your comments along to the team and we will make improvements where we can.

 

Wow he blew it and got banned, again, give it a rest already,he knows what he said or did, and seems he was warned. I have seen players banned for cheating in the games,after freezes/temp bans and they think they can keep doing whatever it was and finally get banned for good.

 

I miss Melissa too. She was awesome!

 

Melissa was awesome, she joked about the names I made in the past that people tried hundreds of times to get banned IE Spit or Swallow, and she thought it was awesome

 

If every report is dealt with case-by-case then Dale's punishment seems extremely harsh. Especially since admitted cheater previously named only got a 1 week ban from hunting. Looks more to me like Dale's punishments got stacked up like stam boosts before BA. If Dale's name change had been handled like a case-by-case in a true manner, then he would still have his name changing rights, right?

Cheating in game has to be a bigger "crime" against EULA than setting a name that KANO finds offensive? Even if you are a serial offender like Dale?

 

Well said, thought I don't know all what Dale did, but I agree

 

Definitely give this guy his name change button. I'm sick of eating second-hand grilled cheese's every night

But seriously... Dale has proven time and time again that he cares about this game and the people within (except for the odd few)... and has worked quite a bit to improve gameplay. Kano withholding the option for him to name change is, quite surprisingly, the moves of a pack of children led by the school-yard bully. Good job, Kano, for proving that.

 

Maybe mitch can change Dale's name to 1 Armed BANdit

 

wow, that ban has been quite long enough.. I think Dale has proven that he has changed *crosses my fingers as i said that*..i hope Kano will consider the help he has done with game improvements and such stuff. If in any way he might have offended Kano with using inappropriate names, Im sure he was just disappointed at that time with services and must be given a chance again. Give him back his options. I know he wants Tuna Sandwich now and not Cheese

 

Wow he was warned and he was banned after flying in the face of warnings, give it a rest he pushed buttons and kano pushed back ,sounds like Dale was the one in the wrong to me

 

In cases where we have given players repeated opportunities to adhere to our rules and they insist on breaking them every time, they will lose access to the tools they have abused. As I've said we are very lenient and give plenty of chances and if a player continues to disregard warnings and even send in abusive messages to Support then they will have to accept the consequences.

Anyone who wants to appeal can feel free to do so if they send in a message to Support. If the inquiry is free of profanity and abuse then we will look into the situation again. This may surprise you but if you send abusive or insulting messages into Support asking for your Chat privileges back because you lost them for being abusive or insulting we probably won't give it back to you.

 

well ive abused the hitlist button and the fight option to from being a bully and a hole in game to rivals! You gunna take them options away too? Didnt think so Maybe i should go and buy UNs, seems if you do this you can do what you like. I'll let you know when its done Mi7ch so you can tell support its resolved

 

that's good to know. no wonder i've had trouble with my messages to support. J!sus F@cking Chr#st!

 

Hahahahaha

 

yeap i feel the pain when you show physical proof of admitting cheating and then say well we cant use that cause it is outside of the kano forums or apps, like someone is really going to the world chat and admit it. You try to help and do the right thing and nothing happens no names mentioned but they spent enough to buy a few homes Money is the route to all evil and rules everything. It is as simple as C.R.E.A.M (Cash rules everything around me)

 

People use WC to get clan for the alts alot, , I am always amazed when they do it, but it happens , sometimes they even have the same avatar pic, and they get banned almost instantly, All ya have to do is click report from chat and send a ticket, when someone sends me a few FB friend requests with game requests to those account, sending in the links for both , kaboom, gone, if you send a message that someone said on FB or in an email that may be fact, but those kinds of things can be doctored, photo shopped, etc, just send the links of the suspected main and alt accounts with the FB accounts and usually if ya right ,they will be banned.

 

If you read the TOS you should know that is not the way to get Kano to look into it, but it is the way to get your chat banned, they must have told you that before, everyone knows you cannot accuse someone in WC, just like you cannot do it in the forum or post someone's game account, regardless of whether they are cheating, sending in a ticket is the best way to get kano to look into it.

 

It was me calling myself KANO ALLOWS CHEATERS and a few other names like this that got me my name banned not world chat sweetie. I was pissed that they covered it up but cant prove it as i dont record everything I do on screen sadly but whatever, The person had 150k attacks in 2 hours i and many others reported and magically his attacks halfed and so did his kills. But yes all of us that saw this imagined it of course