TGIF! What happened this past week in Dev and Community? Player Bans June 7 - June 13 As a reminder, the following numbers are permanently frozen accounts, and don't count temporary freezes. FB: 7 Kong/Armor: 6 The majority of permanently frozen accounts are frozen for being a shared or alternate account. This is something we actively investigate, and we appreciate players reporting suspicious accounts to us. If you have any questions or comments about a frozen account, please direct them through Support as the Forums are not the place to discuss account freezes, because of the sensitive account information involved. New Limited Items! A new week means new Limited Items! Here’s what’s up for grabs: New Gamer Point Achievements! We released new achievements to the game yesterday. Here’s what you can earn: 18,840,000, 20,840,000, 22,840,000 Support Report with your favorite burrowing nocturnal mammal and Answerpreneur, Aardvark! Terrible Joke of the Week Happy Friday players! We've been getting some messages from people who are frustrated with the way we've been handling some other player's accounts, so I thought I'd talk a bit about our processes and hopefully provide some transparency. Essentially, the role of Support is to help players have the best experience they can by handling reports of possible problems, providing information. We do this with the goal of maintaining the long-term health of the game and player community. This means our focus is on helping people through problems, rather than on dispensing retribution for issues or Terms of Use violations. Yes, we do apply penalties to accounts when we have found strong indications of rule-breaking. This is because the rules are there to benefit everyone and we believe it's important that there be clear consequences if a someone has chosen to break those rules. However what those penalties might be can vary widely depending on the circumstances, and much of the time those penalties are not permanent. This is because we believe that while a lot of people act like buttheads from time to time, most are not inherently harmful and are willing to try not repeat their mistakes. We would much rather try to work with players to help them have a positive influence then banish them for having a negative one. Not to say players are never banned, but actually putting an account down is something we try to leave as a last resort. We do have a lovely selection of other penalties that are more frequently used, including temporary suspensions, suspensions from specific game features, and removal/replacement of inappropriate content. I have also petitioned for the development of some kind of lemony spray collar but they seem rather dubious about the idea. The decision to apply a penalty is made only if an investigation by Kano/Apps staff has revealed strong evidence that the Terms of Use have been broken and the types of penalty applied can vary depending on a variety of factors including: past history with player type of issue severity of issue Penalties are not applied only because of reports alone, and the number of reports about a particular incident does not change the type of penalty applied. Finally, we understand that we are not omniscient beings, and are often willing to take another look at players' cases if new information becomes available. If you feel a penalty was applied to your account unfairly, you can contact support with any information you feel might be helpful and we will take another look. Cheers, Aardvark who is annoyed that the pants she is wearing feel slightly too tight Here's your lame joke of the week! What's a lawyer's favorite food? Spoiler Sue-shi! Reveal for hilarity! That's it for TGIF this week, everybody! Thanks for reading, and have an excellent weekend! Play Now! Facebook Canvas:https://apps.facebook.com/la_cosa_nostra/?fb_source=appcenter&fb_appcenter=1 Facebook Connect: http://www.kanoplay.com/la_cosa_nostra?game_server=server_1 Kano Play Server 2: http://www.kanoplay.com/la_cosa_nostra?game_server=server_2 Kongregate: http://www.kongregate.com/games/kanoapps/mob-wars-la-cosa-nostra Armor Games: http://armorgames.com/play/14870/mob-wars-la-cosa-nostra
