TGIF! What a crazy week! I'm looking forward to kicking back and not dealing with massive server problems, but before I do, let's take a look at what went on: Halloween-themed Limited item Awesome-looking, and only around for a short while. Get them before their gone! Player Bans Oct 13- Oct 19 We had few very specific issues that resulted in a number of accounts being banned, which caused our Facebook ban numbers to be especially high last week. FB: 30 MS: 168 As always, we are committed to keeping our games fun and fair for everyone, and will continue to ensure that players are playing fairly and within our Terms of Use by swinging the banhammer where it needs to be swung. If you have any questions or comments about a frozen account, please direct them through Support as the Forums are not the place to discuss account freezes, because of the sensitive account information involved. Facebook Offsite Game Policy Change Facebook recently announced a change to their policy regarding offsite versions of games on Facebook that will take effect December 5th, 2012. You can read more about it here. October 22 outages As you may have noticed, a reasonably-sized chunk of the internet went down on Monday, and our games were part of that chunk! We wanted to thank everyone again for being understanding and awesome as we worked through all the issues caused by the downtime. You can read our official post about it here! Ideas Section Revamp Because of the issues caused by the outage, the Ideas Section Revamp has once again been pushed to next week. I apologize for the delay, and am really excited to have the Ideas section be more functional and accessible. Soon! Support Report Hi everyone! Not gonna lie, this hasn't been our most favourite week here in Support. During Monday's outage I had no access to the game and account information that I rely on to assist players, while at the same time we were getting way more messages than normal from people wondering why the game was down and how their games would be affected. Ultimately response times have been much longer than normal this week, and we are sorry about the delay. And speaking of delays! We've been getting a pile of odd requests coming in from "players" with invalid ID numbers and email addresses. Requests that can't be tied to real people who play our games are considered spam and are not investigated, so please resist the temptation to send in a bunch of messages from fake people. They don't help with getting your issue addressed and are a waste of everyone's time. And finally, there were a few people who were sad that the outage stopped them from getting Spooktober Calendar background image. If you are one of these players then here it is! : http://wac.411c.edgecastcdn.net/00411C/kano/downloads/calendar_spooktober_2012.jpg Happy pre-Halloween Weekend everyone! -Melanie Joke of the week! Joke of the week time! The following is a Wonder Bread original, and about as awful as you'd expect that to be! A stop sign walks into a bar, sees two other stop signs, and asks "Hey, you wanna make a three-way? Highlight for hilarious joke! Click here for the appropriate sound effect. Have a happy pre-halloween weekend everyone! Play Now! Facebook Canvas: http://bit.ly/vc_kaforum Facebook Connect: http://bit.ly/vc_forum_fc MySpace: http://mysp.ac/vc_forum
