TGIF! Today is a particularly awesome Friday, as it happens to be Hack Day! What is Hack Day you ask? Check out our past blog posts about it, here, here, here, or here! Anyways, let's take a look at this past week: Player Bans Apr 12 - Apr 18 As a reminder, the following numbers are permanently frozen accounts, and don't count temporary freezes. FB: 10 MS: 0 Kong: 0 If you have any questions or comments about a frozen account, please direct them through Support as the Forums are not the place to discuss account freezes, because of the sensitive account information involved. New limited items! A new week means new limited items! Think they're awesome? Go get them! New Barcelona Crafting Recipes Battle Arena Achievements are coming You asked, we listened! Battle Arena Achievements are now viewable in your achievements tab, and will be achievable soon! Check out this post for more details! April 25th Battle Arena Issues As many of you experienced, there were a number of issues with the Battle Arena last night. For more information about the issues, check out this thread. We absolutely appreciate everyone's patience while we sorted this out, and we apologize for the inconvenience! The more you know! Knowledge is power! Our wonderful Support person Melanie has been working on a comprehensive knowledgebase for the game for quite a while now, and you can see the fruits of her labour by clicking here. Forum Announcement: Community Ideas and our Dev Queue Today we announced some Community Ideas that have made it into our Development Queue! For more information, check it out! Feeling extra moderate lately? Interested in helping out in the forums? Awesome! We're looking to expand our community volunteer team, so email community@kanoapps.com for more information! We've had some awesome applications come in lately, and it's been awesome seeing all the passionate community members wanting to help out. We're still looking for additional applicants, so if you're interested make sure you email me at community@kanoapps.com Support Report Just a reminder, the Support Report is written by our wonderful Support Person Melanie AKA Aardvark Hey players! Some of you were having some trouble adding screenshots to your tickets this week. We're going to do a more thorough review of the attachment system in the Support Center, but in the meantime here are a few tips to help your images get through to us: 1) If your first attempt at submitting a ticket fails, such as if you forgot to put in a subject line, remember to re-add any files you are trying to send us, as sending errors seem to clear the attachments 2) Consider saving your image as a GIF, JPEG, or PNG . We can accept a wide range of file types, but these are formats that we rarely seem to have issues with. 3) Keep an eye on the size of your files. We've set the caps pretty high, but larger images take longer to upload and the Support Center seems to have some trouble with them if they are larger than a few MB. A quick note about crates! Crates are a bit of a lucky dip: some items you get from crates will be better than others, but ultimately what you get is a matter of luck, and w've done our best to be upfront with the possible drops and the probability of getting them. Because of chance-based nature of these purchases, we are not able reverse crate purchases. Not even if you "slipped" and "accidentally" got an item that was less good than you were hoping for. Sorry, but them's the breaks. Have a great weekend! Cheers! -Aardvark Joke of the Week Joke of the week time! Yet again, another joke from Bad Joke Owl. Enjoy! What did the neck tie say to the hat? You go on ahead, I'll just hang around!<--Highlight for Joke! That's all for this week! Have a great and awesome weekend everyone! Play Now! Facebook Canvas: http://bit.ly/zs_forum_tgif Facebook Connect: http://bit.ly/zs_forum_fc MySpace: http://bit.ly/zs_forum_ms
