TGIF! The holidays are fast approaching! I hope you've all been more diligent with your shopping than I have, as the malls are starting to get absolutely nuts, but I guess that's what happens when you put things off. It seems like this week flew right by, so let's take a look at what went on! Player Bans Dec 1 - Dec 7 As a reminder, the following numbers are permanently frozen accounts, and don't count temporary freezes. FB: 14 MS: 7 As always, we are committed to keeping our games fun and fair for everyone, and will continue to ensure that players are playing fairly and within our Terms of Use by swinging the banhammer where it needs to be swung. If you have any questions or comments about a frozen account, please direct them through Support as the Forums are not the place to discuss account freezes, because of the sensitive account information involved. New Jotunheim World Wall Co-op Boss! Meet... Thrym. New limited items! A new week means new limited items! Look Awesome? Go get them! Facebook Offsite Game Policy Change Facebook announced a change to their policy regarding offsite versions of games on Facebook that took effect December 5th, 2012. You can read more about the policy change here, and although the changes were very minimal, you can read about how this will affect players using the offsite version here. Proposed listing restrictions for low-level players We've had a number of complaints about newer players being able to list higher-level players with little repercussion, and as such we've proposed a change to help with this. You can read about it by clicking here. Gift Pruning As you may have noticed, we recently trimmed a bunch of the older gifts from the gift list, as the list was getting rather out of hand. We haven't removed any gifts required for crafting, and will also look into re-introducing some of the removed gifts from time to time as a vintage or mystery gift. Updated Moderator Policies There have been quite a few discussions in the past few weeks regarding moderators and moderation. To help with this discussion I've updated and posted our moderator policies. They're in FAQ form and are meant to be easily understood, but if you have any questions about them, feel free post in this thread or message me directly. You can read the updated policies by clicking here or on the sunglasses smiley face. New 3-day Calendar Back by popular demand, it's a special 3-day calendar! Celebrate the upcoming holidays by getting some sweet items and free experience! The calendar runs from 12pm PST today (December 14) until December 17 at 12pm PST. Private Messages in the Forums As some of you may know, one of the features available to you in our forums is the ability to send private messages to other members, including Moderators and Admins. This can be a great way to communicate with other players who participate in the forums, especially players who may play on different platforms. Unfortunately, although we do our best to respond to most communications directed our way, we are unable to guarantee responses to messages sent in the forums, and as such I highly recommend contacting Support if it's a support issue, or emailing me at community@kanoapps.com if it's a community or forum issue. I've been receiving quite a number of Support inquiries though Forum messages lately, and although I have been responding to them, I will unfortunately now need to direct players to contact support so that these inquiries go through the proper channel. Using the appropriate channels for the appropriate requests will make the process more efficient, and ultimately result in everything getting where it needs to go. Known Bug: Mobile Boss Drops Because of our awesome community, we discovered a reporting bug for the FB mobile version of the games. Unfortunately, the mobile version isn't currently reporting when you receive Boss drops. Fortunately, however, players still receive these drops in their inventory, there's simply no notification of their reception. We're working on a fix for the bug, and we appreciate your patience while we do so. Support Report Hey Players! Exciting times here in Support. As you may have heard, we are in the process of setting up and testing a slick new ticketing system that will eventually take the place our our current, email-based support. It should be much easier and faster use and I'm looking forward to having it ready for you guys. For more info, check out Señor Wonder Bread's announcement about it by clicking here! In other news we've made a minor Support policy change: simple requests like reports of widespread known issues or possible violations of the Terms of Use may not each be responded to individually. You should get a confirmation message that we received your report though, so you'll know it didn't get lost in the intervoid. I will still be personally reading and looking into every issue that comes our way, but because of the volume of these kind of message I can't always thank each sender personally for their message. -Melanie Joke of the week! Joke of the week time! The following joke comes from a webcomic site called The Oatmeal. Enjoy! What did the cobbler say when a cat wandered into his shop? Shoe! Highlight for hilarious answer! Click here for the appropriate sound effect. I wish anyone currently having to deal with end-of-semester exams/papers all the best! Have a great weekend everyone! Play Now! 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about the gift pruning, i would be grateful if you would say exactly which gifts are being taken out and which are being put in. thanks.
