submit a ticket to support they will help you and try to get you able to play/login to the best of their abiliyies support link- http://support.kanoapps.com/
Hi THE TRUTH, Like neill1990 said, Support is the best way to go to get assistance for your account! They're a little backed up because of Myspace tickets so their response time is delayed, but they will get to your ticket as soon as they're able.
Unfortunately, they're a little backed up right now because of the Myspace thing I mentioned. It might take a little while, but they will get to your ticket as soon as they can!