Important Notice: Last night (7/27) and this evening, we experienced issues with our cached servers, requiring us to take our games down for a short period each time to fix. The result of these outages caused the game history feed and some temporary daily counters to be reset. We apologize for the annoyance of this issue and are currently analyzing our servers and game engine to find clues so that we can avoid the same issue from happening again. If you have any questions or concerns around this issue, please email us at http://www.kanoapps.com/support/
Contacted support how long does it normally take to hear back? I've only dealt with support a few times in the past and was contacted a matter of hours afterwards (once even within the hour)