Kano Employee Behavours?

To whom can I direct a complaint on the actions of an employee or worse a co-founder?

 

Hi Kel,

I can see that you've submitted a ticket to Support about what I assume is the same issue, so your concerns will be addressed through that venue.

 

Well I have more to add. And note, its not Annick or Melanie I think that could do anything of the sort.

Not a very happy person at all Mi7ch. What a player I know has gone through in an apparent vendetta is just way too much. He has packed in his FB account. Someone at your company will be proud.

 

View attachment 3472 I want to a, b, c something to everyone.

Recently a person had a problem with the game. He spotted it right away. The April Calendar end reward was given, then taken away in seconds. As if someone at Kano was in control of his account. I have the screen shot of the level up and in the game history a different level.

He wrote Kano and Kano assured them they "fixed" the problem in response,

But then someone at Kano reversed that and more, taking Gold from the account in the amount 32 Quadrillion!

They also posted to the home page of the account a message the account was under review (see below).

In the past the same person has been listed by a Kano employee, then immediately frozen then in 2 mins unfrozen in the game. Adding injury to insult, 30 minutes later, their account was frozen for several hours.

The person to be fair has like all high levels been complained against, and has had a second household account removed.

All of "us" have gone through various complaints but none as so personal as this person has. Not in my experience. Imagine a developer was sitting in a control room watching your account and to mess with you, removed inventory (seen that one on another account), or removed level up rewards? Or bounty gold? All of these things I have seen.

The bottom line to me, is that someone at Kano exercises power in the form of duress on players, either to make them more pissed off and play harder or to in some cases, finally say enough.

So what can "we" do?

We can like sheep, carry on ... "its not me" ... "fcuk him he is an as$hle" but remember, they can do this to you too. To piss you off. To make you wonder what YOU do is wrong.

And in this case, this person did not spend a dime on the game. Lots of players don't spend a cent and do very well.

I remind, you need enemies in this game as well as friends.

One option I am consider is turning out the lights on this game. Remove the game. Recommend this action to everyone I know in this game. In protest.

Will Kano miss me? Or miss you?

Will they take actions against the abuse they inflict on players by one of their own?

Could also do what PC players did en masse. Click the bounty button and not answer the math. Give support the problem of reinstating your account.

I am not sure. I do know, I am not playing now.

Your thoughts would be most welcome.

While this is a VC issue, it is in all Kano games as well in all networks.

Will see if they let this post "fly". I think it has to be discussed openly, if in fact there is a rotten apple in the Kano world. The Kano company itself should know as should we, the playing and paying public.

TY

 

Unfortunately you have us at a disadvantage here, Kel, as you know we can't get into specifics about someone's account unless we're speaking directly with the account owner, however I'll do my best to assuage your concerns.

To address the Calendar rewards and the issue of the lost Gold, we'll be hopping on that today and fixing that up. What happened was Support was attempting to fix the original rewards issue and ran into a conflict between some outdated information and what they were doing. It's an unfortunate mistake, but that's all it was and we'll be rectifying it today.

For your other point, that is definitely not the case. There is no employee at Kano, anywhere in the chain of command, that singles out players and takes vindictive action towards their account. No where along the line did we intend to place this player under duress by exercising our "powers". This is a bad way of getting along and interacting with our community and there are very few developers out there in the world (hopefully none) who would find this an acceptable practice. Again, I can't get into specifics but our policies and procedures are very clear cut and we have steps that we go through and we gather as much data as we can. What happened to your friend was unfortunate but it was rescinded. There is no vendetta here and our recent attempt to communicate was to establish a dialogue with this player about their account and nothing more. We are not interested in manipulating a player's account for any other purpose than to solve technical issues and would never go out of our way to intentionally cause grief for one of our players. If this is the perception than I apologize and if there's anything I can do to help clarify or anything else please feel free to PM me and I'll do what I can.