‘Twas the TGIF before Christmas! What’s stirring in Dev and Community? Player Bans December 6 - December 13 As a reminder, the following numbers are permanently frozen accounts, and don't count temporary freezes. FB: 8 KPs2: 6 The majority of permanently frozen accounts are frozen for being a shared or alternate account. This is something we actively investigate, and we appreciate players reporting suspicious accounts to us. If you have any questions or comments about a frozen account, please direct them through Support as the Forums are not the place to discuss account freezes, because of the sensitive account information involved. New Limited Items! A new week means new Limited Items! Here’s what’s up for grabs: New Vanaheim World Boss: Freyja! While Freyja may be the goddess associated with love and beauty, she also happens to be connected to war and death. Guess which one she's bringing to your door? Kano/Apps Over the Holidays Since we’re on the cusp of the Holiday season, it’s only prudent to inform you that you might notice a bit of downtime for the forums and Support over the next week or so, mostly on the 25 and 26. We’ll be open during our usual business hours all other days next week, but just be aware that there might be a slightly longer than normal delay in answering tickets and forum questions. Happy December celebration of your choice from everyone at Kano/Apps! Support Report with your favorite burrowing, nocturnal mammal and Answerpreneur, Aardvark! Happy Friday and upcoming December celebration of your choice! A quick note about refunds and chargebacks: as you are probably aware it is possible for payments made to the game to be withdrawn, either by contacting your bank to cancel a charge or in some cases by going through the payment system and requesting a refund. However should you have any issues with a purchase made on your game PLEASE, contact us here in Support first! If there is an issue we would like to know about it, and are not unreasonable making things right if there has been a mistake or error along the way. However if payment for an order which was successfully completed is withdrawn, we then have to find ways to deduct those points from the game, which is a huge pain in the butt for everyone involved. Just a reminder: with the upcoming holidays and the faction that many of us here at Kano HQ will be taking some time off next week to spend with families, it may take longer than usual to get a reply on your ticket. Don't let that stop you from contacting us if you have an issue though! As always, ever message sent to us is read by a real person and we will be responding to questions resolving issues as quickly as we are able. Cheers! Aardvark "Ask me about my duck!" Terrible Joke of the Week Here's your lame joke of the week! What does Santa suffer from if he gets stuck in a chimney? Claustrophobia! ← Highlight for hilarity! That's it for TGIF this week, everybody! Thanks for reading, and have an excellent weekend! Play Now! Facebook Canvas: https://apps.facebook.com/vikingclan/?fb_source=appcenter&fb_appcenter=1 Facebook Connect: http://www.kanoplay.com/vikingclan?game_server=server_1 Kano Play Server 2: http://www.kanoplay.com/vikingclan?game_server=server_2 Kongregate: http://www.kongregate.com/games/kanoapps/viking-clan Armor Games: http://armorgames.com/viking-clan-game/15774
