Hi everyone,
A couple weeks ago we sent out a survey to gauge how the new Chat Rules have affected players. This was sent to all players that have been active in World Chat in the past 90 days. We heard back from just over 250, and we wanted to share our findings with you.
While a lot of things were mentioned in the survey feedback, there were a handful of dominant themes:
- World Chat is too censored
- Punishments are too harsh
- The new rules have stopped people from wanting to talk
- There have been less personal attacks, which has been great
- The System message is super annoying
- Our anti-spam change makes holding a conversation during downtimes more difficult
- This is an adult game, let you be adults
- There are other areas of the game that deserve more attention than chat
Since the beginning of our games we have had a huge part to play in chat moderation. Over time this has mutated from us being there to offer Support, to attempting to use us as a tool to get rivals in trouble. We want to stop that from happening, while freeing up some time so we can start making other game improvements.
What this means for you:
- The anti-spam filter will be adjusted
- The system message will be removed
- Our WC Rules and Guidelines will be adjusted
- More emphasis on the mute button
- Penalties are switching to be less harsh
- Addition of a fifth chat
You should start to see these changes roll out over the next few weeks. Our goal is to have the fifth chat released by the end of April, but we will keep you updated on the progress.
Have any questions, comments, or feedback? Let us know in the comments. Any off topic posts will be removed to keep the discussion on point.
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