Unfortunately, Saturday night we had a primary database failure that impacted Social Feed, chat, and various other features that tie into the feed across all four of our games. This database failure caused some error messages for certain social feed features, such as Challenges, Boss help, etc. There were additional issues Sunday as we attempted to reconfigure our databases which required us to disable the social feed. While we originally anticipated this being a short fix, the feed ended up being disabled for 5-6 hours as the task turned out to be more difficult than we initially thought. In order to get things back up to where they were before the outages, we will be taking down the social feed + chat briefly at approximately 4:15pm (PST) today. The total affected time should be less than ten minutes, and we apologize in advance for any inconvenience this may cause, although the effects should be extremely minimal. I also wanted to mention that while the day-long outage we experienced in October was beyond our control, the social-feed outages experienced this weekend were more within the realm of our control. We are investigating the cause of the issue, and are working towards a set-up that will minimize issues like this in the future. Thank you all for being so understanding about the issues, and I really appreciate our Community Volunteers and members spreading what little information we had to give them about the issue. There shouldn't have been any permanent problems caused by this issue, but if you feel your account was affected by the outage please send a message through Support with the relevant details and we'll take a look. It's also important to remember that when there are issues like this, our response time with Support unfortunately goes down as our incoming message volume skyrockets, so we appreciate your patience in advance.
We seem to be um having issues at the moment Defeat! An Error Has Occured The developer has been notified about this issue. If this error does not go away please let contact us by clicking here. Go to the home page.
Kano Games social feed is having issues and the developers are working on those issues as we speak please be patient. 11/20/12
*Update* Just a quick heads up, at 3pm PST we'll be bringing the social feed features down for about half an hour to do some database upgrades to help prevent the issues we've been experiencing lately.
