"Unfortunately, I am not able to refund any lottery ticket purchases. Maybe it will be a winning ticket!" M8, You bore the brunt of a condescending remark made by a member of your team in an email to me. I see nothing humorous in the refusal of a refund and to suggest I might benefit from such error is preposterous and arrogant!! A more polite email with a reason as to why it was not possible would have quelled the situation and left me with a better understanding of how your system works. As I've said before, it wasn't about the loss of 2 UN's it was the manner in which it occurred and how it was handled thereafter. Maybe lessons have been learned on both sides. I bare you no malice. Thank you
Hey alka, the OK button on the lottery stuff was changed/fixed last night. A mis-click shouldn't be a problem anymore.
