[LCN] Developer Update November 18th - New Job Bug Fixes and Resolutions

When we pushed Havana and new jobs earlier today there was a bug with 2 jobs that awarded Favor Point items instead of the drop that they were supposed to, some may think that as far as bugs go that is a pretty good bug but unfortunately it is a very scary one since the balance of the game could quickly get thrown out of whack.

We will be correcting this in a series of steps:

1. Remove Favor Point items that were acquired [COMPLETE]
2. Replace with drops that should have been acquired [TO BE COMPLETED 11/19/2011]

1. has been completed, 2. will take a little longer and will hopefully be complete tomorrow for all impacted accounts.

If you are one of the ones that completed one of the jobs many times, if after 1. and 2. you are still not satisfied with the outcome and feel wronged, please write into support and we will handle on a case by case basis.

http://www.kanoapps.com/contact-support/

We apologize for this bug and thank you for your understanding that we had no choice but to make this correction.

 

Our support aims to hit a 24-hr to 48-hr response time, over the weekends we are closer to 48-hr and depending on the volume may go a little over, during the week we can typically give better support / response time. So if you have already contacted us by email we will try to get back to you as soon as possible.

I was held up on some other tasks, I had wanted to get the second phase completed today which was to replace the items removed with the ones that should have been dropped, we will hopefully have that completed for tomorrow, if not tomorrow it will be our top priority when we are back in the office Monday.

As I have stated here, for those that are unhappy write into support and we will get to it as soon as possible, and do our best to make every player happy with an acceptable and fair solution.

I know it may take a leap of faith here for some, but we are not out to screw over players, for those that sent in emails we will get to them as soon as possible which will most likely be Monday after all players have been awarded with the correct drops.

 

We have now credited accounts with drops that should have been give "Ram" instead of "Door Ram" and "Gattler" instead of "Flare Gattler".

For those that completed the job a large number of times (spending FP's), are not satisfied by this resolution and you haven't already done so, please write into support http://www.kanoapps.com/contact-support/ and we will do our best to resolve each situation on a case by case basis.

 

Uh, My Account has not been credited by Support - They did say they would credit it and they said the credit had been posted. But it has not shown up. Could you'all check on it? Thanks. And, yes, great job to Kano/Apps...

 

If you have written into support what you have stated above, they should be getting back to you shortly.