[KanoPlay] Posting helps (adv, challenge, boss, elites) KP1

Discussion in 'Bugs/Issues' started by Kel the Merciful King, Apr 2, 2015.

  1. Kel the Merciful King

    Kel the Merciful King Well-Known Member

    When logged into to KP1, I cannot get a request to post for help of any kind. This seems recent and now is sticky.

    There is no pop up to cancel.

    What is wrong? What is the fix?

    ty
     
    Micaylah and Shield T like this.
  2. mi7ch

    mi7ch Administrator

    Hmmm, help requests should still be going through even though there is no pop-up. When you publish a help request does it show up in your event feed?
     
  3. Kel the Merciful King

    Kel the Merciful King Well-Known Member

    Nothing shows in the feed.
     
    Shield T likes this.
  4. mi7ch

    mi7ch Administrator

    OK, I'll get Smack to dig into this one. No recent changes to the feed and it doesn't appear as though you are banned from FB (one of the possible causes).
     
  5. Kel the Merciful King

    Kel the Merciful King Well-Known Member

    Cookie issue / browser / I know of one other that has the problem you outlined that has the parallel issue. It remains tonight btw.
     
  6. Jared

    Jared Well-Known Member

    Good luck, Kel. I hope you get this resolved soon. Question: did this issue happen to coincide with the other thread that you started this week? I'm pretty sure you know which one I mean. Maybe they are "related". :mad:
     
  7. Kel the Merciful King

    Kel the Merciful King Well-Known Member

    I need luck as I have not been helped. Not a biggie as I got FB VC or KP1 ... but sometimes being in KP1 ... it would be nice to NOT have to go to FB to carry on playing as I was ...
     
  8. mi7ch

    mi7ch Administrator

    Smack tried to dig into this one on Thursday but wasn't able to replicate it. When he's in today I'll get him back on the case.
     
  9. Shield T

    Shield T New Member

    Hello Devs. Noticed i got the same issue. Can not post request for help on Adventures and Challenges . Playing on KP1.
     
  10. mi7ch

    mi7ch Administrator

    I'm able to ask for help, but it is certainly behaving strangely. I'll get someone on this. :)
     
  11. Shield T

    Shield T New Member

    Checked, and double checked .. Is present... No way to ask for help. Thank you mi7ch ! :)
     
  12. mi7ch

    mi7ch Administrator

    What's happening is that the Facebook dialogue box is popping up way down on your screen, if you scroll a bit you should see it. We'll get it cleaned up, though. :)
     
  13. Shield T

    Shield T New Member

    No, no, no :). It does not pop up for a certain reason. No FB account active at the moment. Just curious how it works for others with no FB account active at the moment. And are a few in my range and seen some at 2k+ level.
     
  14. Kel the Merciful King

    Kel the Merciful King Well-Known Member

    BTW .. the FB dialogue box takes an inordinate time to pop up, seem to be an "exploding" window that is slow to reveal its full self. It likely is a FB issue but if its on your end, perhaps more oompft or the like could be added to it, so it is a quicker process. Plz and ty.
     
    HJM likes this.
  15. Hari Seldon

    Hari Seldon New Member

    I have the same issue. It happens on Chrome and Firefox and has been happening for a few days.
    There is no pop up box anywhere on the screen - however much I scroll down!
    I log into FP1 as I find it quicker than facebook. However, I am logged into facebook also and log into Kano using facebook.

    This is definitely a bug rather than a personal issue.

    Thanks
     
  16. The Slayersman

    The Slayersman New Member

    I am having same problem in KP1, can't click on social feed to help with Adventures, Bosses, Challenges. When I click on them a grey box pops up and nothing happens ?? Worked fine till yesterday.Also unable to request help for my elites, adventures, challenges.
    Any ideas anyone plz ??
     
  17. xtough

    xtough New Member

    same here, on Firefox for Windows and Safari on iOS.
     
  18. The Slayersman

    The Slayersman New Member

    I have a Kindle Fire with a upgraded Silk Browser, sometimes I can request help for adventures,elites,bosses but still getting the "grey box" when I click on adventures,elites,challenges or bosses !!! Strange, and driving me mad !!!
     
  19. Erik Peterson

    Erik Peterson Member

    It was better yesterday afternoon, but acting up again this morning - once again, can't ask for boss or adventure help on Kano 1.
     
  20. Kel the Merciful King

    Kel the Merciful King Well-Known Member

    Can't ask for anything in KP1 ...Chrome ... shockwave disabled ... otherwise standard setup.
     

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