Don't use the login on the kanoplay.com homepage, leave email adress and password blank and just click the 'login with facebook' button. A new window with facebook logo opens where you can login with your email adress and password that you normaly use to login on facebook.
After that you should be able to switch to server one.
You can also login on facebook first and then open a new tab in your browser for kanoplay.com and click on facebook login. Since you are already logged in on facebook you should go straight to the game without having to enter your email adress and password again.
If this doesn't work, I also think you have to send a ticket to support.
Last edited: Jul 27, 2015