But how do they judge how far is too far? For instance, we have a number of folks that have odd nicknames that sound awful but it's a play on old jokes. To those that play it is not in anyway meant as nasty. Neither party is offended. It's not offensive to the point that reading it will scar anyone. I also cite my example above. You Thief! (I got 10 attacks on the list and you got 1 and got the kill) perhaps it means we feel the person actually steals irl or perhaps we mean the list. How is Kano going to tell?
I know it may sound simple. But we must remember each of us reads type in a different tone. And if they blanket say anything that could be considered personal or derogatory, then shoot we won't really be able to speak at all with any personality. And if we cannot speak with personality world chat becomes flat and folks do not hang around. When folks do not hang around, things do not happen in the game. If things do not happen in the game people do not play the game.
I wish I could think of a good answer, but in any of the games I have played it's a problem. How to stop those that are cruel while allowing enough freedom of speech to ensure enjoyment. I've yet to see moderation work well either. Mods get called out for banning folks for saying something against them personally or censoring too often. They get called for not censoring enough.
Truth of the matter is, they cannot possibly succeed in trying to please everyone. Mods have bad days too. Rules cannot take into account inflection, or context.
The only useable idea I can come up with is to have a coding where accounts are flagged if a moderator sees something (either via report or a trigger in the wc and once a user hits 5 (or whatever number) it flags for a discussion or a logging of said account's wc. This seems intrusive and none of us really want to feel like big brother is recording everything we say. but perhaps it is something Kano can use to build off. It would at least help them to ascertain when there are repeat offenders. From there a dialog with said user can take place where they explain their tone. If it seems continually towards one player then they can look at what the one player is saying and doing in the game as well. But as is the case with cheating. They would need to build a case. This would include a mechanism that looks for new accounts, as unfortunately folks that are cruel will often go to great lengths to continue to be cruel. Including starting accounts that they keep below listable levels. Building accounts that they keep for 21 days then dropping that one and starting a new one.
It's a lot more complicated in my opinion than, trash talking vs cruel. It's knowing the culture of the game and the players well enough to spot them or figuring out ways to trigger the system for abnormalities for a kano group to look at. Difficult at best.
Oops another book. I think I better take my own advice and close the forums
Thank you for your patience. and good luck.
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