As we ramp up our new support department, we're taking the time to get processes and policies set more firmly in place. This is part of an overall internal strategy to position KANO to grow. We need to delegate duties that previously fell in the hands of the developers to the right people hired to handle these jobs. One such area that has previously been handled without a dedicated focus has been around game abuse and specifically the policing of alt accounts.
Alt accounts are by far the most commonly reported form of game abuse. We are going to take a firmer stance against the use of alts across the board. We are developing the tools to give us greater visibility into the activities of our players and enabling our support staff to take firm action with greater swiftness.
What does this mean for players? We know a number of players use alts and share accounts with friends. We know who you are, stop doing it, now. For some of you however, it's too late, the decision has been made. Starting tomorrow, we will be banning a number of players for egregious use of alts in one of the games. An announcement will go up for each game when we've performed this action.
As time goes on, we'll be doing the same in other games and clamping down strongly on other forms of cheating. Our goal is to improve the game experience for everyone, to level the playing field and make it a great place to play. This is not something that is going to happen over night. We are ramping people up, developing the tools we need, and because of that it's quite an involved process. We want to share with you all our plans and keep everyone informed of our progress in this matter.
Please continue to report people you suspect of using alts to firstname.lastname@example.org
We hope this news is supported by everyone. I for one am thrilled to see this direction and firm stance taken.
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